Our Objective...

As a company, we are primarily online retailers, with our main objective being to offer consumers a wide range of high quality goods at great savings over retail prices. We are a medium sized mail order company and have custom warehouses kitted out, exactly for this purpose.

Our Commitment to You...

At UniversalWatches4U we take our relationship with our customers very seriously. We work hard to provide the best possible customer service and support, and take pride in the fact that most of our customers are immensely satisfied and will 90% of the time come back to shop with us again. When sending an email to us, please bare in mind that we are only here during normal working hours (9.30-5.30 Monday to Friday). We will try to answer all emails we receive within a couple of hours of receiving them. If you are at all dissatisfied with the service you have received when making a purchase from us, please put your concerns into writing and send an email and we will address them as soon as possible.

Quality Control...

All our watches are fully guaranteed and are only genuine articles. The majority of our watches are supplied with a five year international movement warranty and this will be stated on each product viewable before purchase. Prior to dispatch, all goods are inspected to make sure they are of a high quality and fit to be sent, if there are any problems with the product when you first receive it (within 7 days) we will replace it for you at no extra cost.*

(*Subject to terms and conditions)

Warranties...

When buying from us, you can rest assured in the fact that almost all of the products we sell come complete with a manufacturer's warranty. This will often vary in range from 1 to 5 years depending on both the manufacturer and the model type, which is always stated on each product type.

Manufactures warranty...

In the unlikely event that you do have to use the manufacturer's warranty, please refer to the warranty booklet that came inside the case of the item you purchased. All details including where the faulty item needs to be sent to, can usually be found therein.